As a nationwide catering concierge, BOX’D takes the hassle out of coordinating group catering on a local, regional, or even national level — providing our customers with comprehensive management from order inquiry and placement through delivery and consolidated billing. Below, we’ve outlined the typical steps involved in our straightforward and streamlined process.
When all is said and done, BOX’D strives to make the coordination of nationwide group catering as easy and efficient as possible — as well as to get to know our customers on a personal level in order to develop a lasting relationship and proactively manage future orders.
Step 1: Order Inquiry and/or Placement
For your convenience, BOX’D offers multiple ways to inquire about and/or place orders — including submitting our online form or emailing us at orders@BOXDmeals.com. At a minimum, we request the following information:
- Name
- Phone Number
- Company
- Delivery Date
- Delivery Time
- Delivery Address(s)
- Desired Menu
- Total Number of Meals (Per Location, if Applicable)
- Delivery Contact Name(s), Email(s), & Phone(s)
If you have any questions or want more information prior to placing an order, please don’t hesitate to call us at 1-888-588-1402 to speak with a knowledgeable member of our team.
Step 2: Order Confirmation
Once your inquiry or order has been received, a member of our operations team will reach out soon thereafter to obtain any missing details or clarification, if necessary. Our team will then email to provide a quote. All pricing quoted is inclusive of taxes and delivery — and there are no service charges or hidden fees.*
When we have received written approval of the quote, your order will be confirmed. Of course, if any changes need to be made to your order(s) prior to the date of delivery, our team can be contacted by email or phone, and you will receive an updated quote for re-approval, if necessary.
Step 3: Communication & Delivery Logistics
In the days leading up to your event, key members of BOX’D’s operations team will connect with the vendor(s) who will be producing and delivering your meals to ensure everything is still on track. On the actual day of delivery, our team will maintain close contact with the vendor(s) and their delivery driver(s) in order to manage logistics and remain knowledgeable about the timing of each delivery.
Should you have any questions regarding delivery statuses, all you need to do is contact BOX’D by email or at 1-888-588-1402 (available 24/7) — there is no need to deal with managing or contacting each vendor directly, as BOX’D will be your sole point of contact for all communications.
Step 4: Billing & Payment
Following the delivery of your meals, BOX’D will email an invoice to the desired personnel on your team. In the event meals were required in multiple locations, all orders will be consolidated into a single bill for your convenience, unless otherwise requested. Within 30 days of receipt of the invoice, payment can be made via check, ACH, or credit card (the latter of which incurs a 3.5% surcharge).
*Payment by check or ACH is free, but please note that a 3.5% surcharge is applied to credit card payments.